Frequently Asked Questions
If you have any questions regarding any aspect of our offers or processes then they will be here. If it isn't you can contact us and we will be more than happy to help
Shipping FAQs
Do you charge for shipping?
Yes. Shipping is based on your order weight and total:
- Free shipping on orders over $200 (some exclusions may apply).
- Orders under the free-shipping threshold may incur standard shipping charges.
Note: Specific costs may vary by product, and some items may be marked as “In-Store Pickup Only.”
How do I receive my tracking information?
After your order ships, you’ll typically receive a tracking number via email so you can follow your package’s progress.
Can I choose a faster or alternate shipping method?
Shipping options are determined at checkout. If you need expedited shipping or special arrangements, contact customer service for available options.
Do you ship internationally?
Yes! Most orders can be shipped worldwide. International shipping rates and delivery times are calculated at checkout. Please note that duties, taxes, and customs fees (if applicable) are the responsibility of the customer.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Orders are processed quickly, so the sooner we receive your request, the better the chance we can stop fulfillment before it ships.
Can any item be shipped?
Some products may be labeled “In-Store Pickup Only” due to size, weight, or manufacturer restrictions. These items are not eligible for shipping.
Can I pick up my order in-store?
Yes! We offer in-store pickup for eligible online orders.
How In-Store Pickup Works:
- When checking out online, choose “In-Store Pickup” as your shipping option if it’s available.
- You’ll receive a pickup notification email when your order is ready.
- Bring your order confirmation (printed or on your phone) to the store to pick up your items.
How do I cancel my Autoship subscription?
You will receive a reminder email each month for your subscription. You can cancel anytime by clicking the link provided in that email.
Rewards Program FAQs
Does Tack Shack of Ocala have a rewards program?
Yes! Tack Shack offers a rewards program where you can earn points, called "Candy Coins”, on your purchases that can be redeemed for exclusive benefits like discounts and special offers.
How do I join the rewards program?
You can join the program online — by signing up with your email at checkout or through a dedicated signup link in the rewards promotional section of the website or notification emails.
When do my rewards points expire?
Points are subject to expiration based on inactivity in your account. Your inactivity period is measured from your last active earning or redeeming action.
How do I earn Candy Coins?
You earn 1 Candy Coin for every $1 spent in-store or online.
How do I redeem my Candy Coins?
Once you accumulate 500 Candy Coins, you can redeem them for $20 in store credit. Store credit can be applied toward any eligible purchase in-store or online.
Are there any restrictions on earning or redeeming coins?
Points are earned on qualifying purchases only. Reward redemption, returns, or promotional exclusions may apply. Check the terms when redeeming your coins.
Do Candy Coins expire?
Yes, coins expire based on account inactivity. Any purchase or point redemption (except the Happy Birthday bonus) will reset your expiration countdown.
Other FAQs
Do you offer financing on big purchases?
Yes — Tack Shack partners with Bread Financial to offer financing options so customers can buy now, pay over time (e.g., for saddles or larger gear).
